Questions and answers

Answers to frequently asked questions

Why and not banking services?

Bank services today are expensive, take a lot of time, it is necessary to adapt to the schedule.

On you can easily and reliably exchange the digital currency you are interested in, the minimum fee and round-the-clock operation of the service are an important advantage.

How to make an exchange?

1. Select the exchange direction in the "Give" and "Receive" fields.

2. Enter the amount you want to transfer or receive. The site will automatically show how much you will receive or give.

3. Click "Start Exchange"

4. Continue to fill in the data related to the direction you have chosen.

* in the line "Card type" select the name of your card.

5. Click "Start Exchange"

6. The service provides 15 minutes for your payment. When the time counter expires, the request will be automatically deleted.

7. Check your entered data

8. Make a transfer using the details specified in the Bitcoin Wallet line.

9. After payment, MUST click the "I paid" button.

10. If you want to cancel the application, click the "Cancel Application" button.



11. Your application will be sent to check the receipt of funds.

12. You can track a Bitcoin transaction by clicking on the link.

13. You can find out the status of your application by clicking the "Personal Account" button.

14. If you have any questions, you can ask them by clicking on the "support service" link on the feedback page with the exchanger.

15. If there are no questions, you can start creating a new application.

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How long does it take to process an application?

All applications are processed within 10 minutes. Except for some cases beyond our control.

Can I refuse to exchange money?

It is possible to cancel the application until the funds for the transaction are transferred. In other cases, for questions about canceling a transaction, it is better to contact the support service in the Our Contacts section.

I did not find the cryptocurrency I needed, what should I do? service has launched a special service "Offer your cryptocurrency" The form is located on the main page.

What is invoicing? digital service has created functionality for the ability to issue an invoice in a currency convenient for you. There is an impressive range to choose from. There are various cryptocurrencies, and banks, and electronic payment systems. You can start filling out from the main page of the site or by clicking on the link. To create an account, fill out the form and click "Create an account"

Why is it better to verify your account?

In order to ensure the safety of our users, to combat fraudulent activity based on cryptocurrencies or digital equivalents of fiat money, and to comply with European regulations for financial institutions, we ask you to provide documents to verify your identity. After verification, you will have additional options for transfers.

My application has been deleted, what should I do?
All detailed information about the reason for deleting your application can be obtained in the personal account of the website. If the problem persists, please contact our 24/7 support. This can be done via online chat, or by going to the Contacts section.
I want to increase the discount, is it possible?

The digital service provides a simple discount accumulation mechanism. It is calculated automatically by the system. When placing orders, the discount will increase and move to the next level. You can study the discount increase system in the "Loyalty program" section.

Why does the cryptocurrency exchange rate often change on the site?

The exchange rate of cryptocurrencies at the digital service changes automatically.

The official rate and market relations within the service (sale and purchase of a given cryptocurrency) are factors that affect the rate.